Support and FAQ

At Oceanic, we are committed to providing excellent customer support to ensure your satisfaction. We aim to assist you with any questions, concerns, or issues. We strive to answer your questions about our products, so here are some frequently asked questions.

Warranty Form

Refer to the above before placing a claim: Warranty Form.

I hear distortion in my speaker, what do I do?

Check that the speaker is clicked into position and no other object is above the speaker.

> Remove and re-fit, and test.

> Fill in the warranty form for express service.

The grill is rusting, what do I do?

Grilles with a red paint dot in the internal are rated for external use, upload an image of your grille and add this to your form above.

Warranty Form

Refer to the above before placing a claim: Warranty Form

My CasaTune server has stopped working.

Trade up to the latest version

I would like to add additional zones to my audio system.

Trade up to the latest version

Warranty Form

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My tactile motion is no longer working.

Check power to the Crowson amplifier unit.

My Crowson amplifier is non longer working.

Fill out the warranty form above

Warranty Form

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My tablet is no longer charging

Check and clean the charging socket

My tablet is not charging

Test PoE power supply

Warranty Form

Refer to the above before placing a claim: Warranty Form.

My waterproof TV has stopped working.

Fill out the Warranty Form below.

I require another remote for my waterproof TV.

Fill out the Warranty Form below

My screen has a mark on it.

Use sunlight soap and clean the area.

Warranty Form

Refer to the above before placing a claim: Warranty Form.

I’m remounting my Manhattan acoustic panel.

Fixings are the Rotofast.click here for additional mounts

Ideal fixing

Use ‘liquid nails’ or similar

Warranty Form

Refer to the above before placing a claim: Warranty Form.

Chair motorisation that does not work.

Is the power pack with the green light underneath functional? See if the other seat is working with the green indicators. You can swap the power pack temporarily.

A faulty power pack (5-year warranty) can be provided. Fill in the warranty form below.

Leather and lounge repairs.

The lounge repair guys provide an affordable service when fulfilling repairs.

My leather has a mark on it.

All leather care tips can be located here

Warranty Form

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The box is falling apart; what do I do?

After excessive handling, the box may become loose; use sticky tape initially to keep the box more secure for a more extended period

Warranty Form

Refer to the above before placing a claim: Warranty Form.

I hear distorted sounds.

Check that the speaker is clicked into position, and no other object is above the speaker

> Remove and re-fit, and test

> Fill in the warranty form for express service

The grill is rusting.

Grilles with a red paint dot in the internal are rated for external use; upload an image of your grille and add this to your form.

More information.

More information can be found here

Warranty Form

Refer to the above before placing a claim: Warranty Form

How to install the speakers.

2 Layers of set, over two days, will need to be applied to your stealth speaker.

What compound do I use?

A compatible setting compound must be used to install this speaker.

A crack is appearing on the wall with the speaker.

Check with the contractor as to the method that was deployed to install the speaker as no warranty claims are permitted due to installation error

Warranty Form

Refer to the above before placing a claim: Warranty Form.

My screen has a mark on it.

Use sunlight soap and clean the area.

Warranty Form

Refer to the above before placing a claim: Warranty Form.

Remotes & Microphones.

Remotes & Microphones can be purchased online click here

Replacement part cost.

The typical cost for replacement electronics; is $750-$1250, with a factory-backed trade-back offer to upgrade to a new unit where it may not be cost-efficient - Verify your trade-back offer here.

IOS app.

Velodye uses audio calibration iOS app.

User Manuals.

Link to manuals.

Extended FAQ.

Here is a list of more FAQ

Warranty Form

Refer to the above before placing a claim: Warranty Form